Helpdesk Co-Ordinator

Helpdesk Co-ordinator

Edinburgh City Centre

12.90ph

Part Time - 25 hours a week

The Facilities Maintenance team for a landmark building in Edinburgh's City Centre are currently recruiting for a part time Helpdesk Co-ordinator to join their team. We are looking for a candidate with previous experience to manage the delivery of jobs allocated to the engineers.

This position is a 25 hour contract with working hours being Monday to Friday on a shift pattern of 8am - 1pm and 1pm - 6pm.

Main Duties:

• To schedule all reactive and planned works to appropriate resource, paying attention to expertise and response targets.
• To accurately record all job related information on the appropriate IT systems.
• To ensure that the engineer days are optimised to drive maximum productivity from the team.
• Ensure all jobs marked as incomplete by engineers are followed up and reallocated as appropriate.
• Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
• Ensure all jobs are completed within the required response times.
• Deal with communications in a professional and prompt manner.
• Ensure non productive time is accounted for on system.
• Escalate issues with specific jobs, the customer or engineers promptly.
• Ensure full audit trails are maintained and evidenced where required.
• Follow Group and company policies and procedures, at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager.

What we are looking for

• Have experience working within a service delivery or contact centre.
• Possess strong IT skills.
• Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.

If available please apply with your CV today.

Thanks

RG Setsquare is acting as an Employment Agency in relation to this vacancy.