Job Description
Operations Administrator
Oldbury
Salary - DOE
Full Time
About the Role
We are seeking an organised and proactive Operations Administrator to join a busy and fast-paced freight and logistics operation based in Oldbury. This role is pivotal in supporting the day-to-day running of transport and logistics activities, ensuring accurate administration, effective communication, and smooth operational processes.
The successful candidate will work closely with the operations, transport, warehouse, and customer service teams, providing administrative support and helping to ensure shipments and customer requirements are managed efficiently.
Key Responsibilities
- Provide administrative support to the Operations and Transport teams.
- Process and maintain shipment, transport, and delivery documentation accurately.
- Input and update customer orders, delivery schedules, and operational records on internal systems.
- Liaise with customers, drivers, warehouse personnel, and suppliers regarding delivery schedules and shipment updates.
- Monitor and track deliveries, escalating any issues or delays where necessary.
- Prepare reports, spreadsheets, and operational documentation as required.
- Ensure all records are maintained in accordance with company procedures and compliance requirements.
- Support the management of proof of deliveries (PODs), invoices, and transport documentation.
- Assist with stock and inventory administration where required.
- Handle incoming calls, emails, and customer enquiries professionally and efficiently.
- Support continuous improvement initiatives and contribute to the smooth running of daily operations.
About You
- Previous experience in an administrative role, ideally within logistics, freight, transport, or supply chain environments.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- Excellent attention to detail and accuracy.
- Confident using Microsoft Office applications, particularly Excel, Outlook, and Word.
- Experience using transport management systems (TMS), warehouse management systems (WMS), or ERP systems would be advantageous.
- Strong communication skills with the ability to build effective working relationships.
- Ability to work independently and as part of a team.
- Positive, proactive, and adaptable approach to work.
Desirable Experience
- Previous experience within freight forwarding, logistics, warehousing, or transport operations.
- Knowledge of transport documentation, delivery scheduling, and customer order processing.
- Experience working within a fast-paced operational environment.
What's on Offer
- Opportunity to join a well-established and growing logistics business.
- Supportive and collaborative working environment.
- Ongoing training and development opportunities.
- Long-term career progression prospects.
- Competitive salary and benefits package.
This role would suit an experienced administrator looking to develop their career within logistics and freight operations or someone with strong administrative skills seeking a new challenge within a dynamic transport environment.