Job Description
International Enquiries Coordinator (Clearing)Location: On-campus/ Manchester
Hourly Rate £15.36 per hour plus holiday pay
Contract: 3 Months
Hours: 35 hours per week, Monday-Friday
Shift Options (fixed):
8:45am - 4:30pm or 9:00am - 4:45pm (45-minute lunch break)
We are seeking a highly motivated and customer-focused International Enquiries Coordinator to support our University's Clearing period. This role plays a critical part in engaging prospective international students and converting enquiries into enrolments.
You will act as the primary point of contact for overseas enquirers and stakeholders, delivering clear, tailored advice on degree courses, qualifications, and admissions processes. A key focus will be nurturing leads and supporting conversion through high-quality communication across multiple channels.
Key Responsibilities:
•Serve as the first point of contact for international prospective students, agents, and stakeholders
•Provide accurate advice and guidance on:
•Degree courses
•Non-standard/international qualifications
•Admissions policies and procedures
Manage and respond to enquiries via:
•Telephone (primary focus during clearing)
•Email
•Live chat
•CRM systems
•Platforms such as Teams, Zoom, and Unibuddy
•Deliver a high standard of customer service, ensuring timely, clear, and culturally sensitive communication
•Adapt communication styles to overcome language and cultural barriers
•Support lead nurturing and conversion, helping turn enquiries into confirmed enrolments
•Maintain accurate records of all interactions within CRM systems
Additional Responsibilities
•Support international student recruitment and conversion activity across the admissions cycle
•Work collaboratively with central teams and academic faculties
•Assist in delivering recruitment initiatives, including:
•Clearing campaigns
•Webinars and virtual events
•On-campus activities
•Pre-enrolment and compliance processes
