Job Description
Business Improvement Manager
📍 London or North West
At Wates Smartspace, we are shaping the future of the built environment through smarter, more efficient and customer-focused delivery. As part of our continued growth, we are looking for a Business Improvement Manager to help drive meaningful change across our business.
The Role
This is an exciting opportunity to play a key role in delivering our Growth & Transformation strategy. Working closely with the Growth & Transformation Director, you will support the identification and delivery of business improvement initiatives that enhance performance, improve customer outcomes and drive operational excellence across Smartspace. You will help translate strategy into practical action — working with teams across the business to simplify processes, embed better ways of working and ensure improvements deliver real, measurable benefits.
What You’ll Be Doing
- Supporting the delivery of strategic business improvement programmes across Smartspace
- Analysing end-to-end processes to identify inefficiencies and opportunities for improvement
- Helping design and implement practical solutions using continuous improvement approaches (e.g. Lean, simplification)
- Supporting the tracking of performance, KPIs and benefits realisation
- Working with stakeholders across operational, commercial and support functions to embed change successfully
- Turning customer and stakeholder feedback into actionable improvements
- Supporting the development of a culture of continuous improvement across the business
What We’re Looking For
We’re looking for someone who is curious, analytical and motivated to improve how things are done.
You will likely have:
- Experience of business improvement, process optimisation or change delivery
- Strong analytical and problem-solving skills, with the ability to turn insight into action
- The ability to work collaboratively across multiple teams and influence without direct authority
- Confidence communicating with a wide range of stakeholders
- A practical, solutions-focused approach with a strong delivery mindset
Experience within construction, FM or the built environment would be beneficial but is not essential.
What You’ll Get in Return
At Wates, we invest in our people as much as our projects. You’ll benefit from:
- A key role supporting business transformation and growth
- The opportunity to influence how Smartspace operates and delivers
- A collaborative, supportive and forward-thinking culture
- Opportunities to develop your skills and career within a leading UK business
About Us
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. At Smartspace, we focus on delivering high-quality, customer-led solutions that improve how our clients use and experience their environments.
Additional Information
- Location: London or North West (with UK travel)
- Hybrid working available
- No direct line management responsibility, but strong cross-functional working