Job Description
Operations Administrator Executive - Join Our Team!
About Us
At TTC, we are Enriching lives by connecting people and places.
For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.
How We Work
Our values shape every hire we make and every team we build:
🌍 Value Every Voice — we put people first 🤝 Act with Integrity — we do what's right 🧭 Explore Beyond Boundaries — we're driven by curiosity 🎯 Own the Outcome — we take responsibility for our decisions ✨ Succeed Together — we've got each other's backs
The Role
We are looking for highly motivated individuals to join our Operations Administration Department based in Central London (Victoria area). You will be responsible for providing operational and administrative support to colleagues in the office and our Travel Directors on the road.
This role will give the successful candidates the opportunity to learn more about the fantastic brands that we support plus provide an amazing opportunity to grow personally and professionally within a business that really takes pride in its people.
Key Responsibilities
In this role, you will support the smooth coordination and delivery of guest travel experiences by assisting with a variety of operational and administrative tasks, including:
- Coordinating Travel Director pre-night requirements, including building components and contracts in our in-house system, Tropics
- Arranging guest logistics, including transfers and related travel services
- Maintaining weekly communication with Airport Hosts in key gateway cities
- Liaising with suppliers to confirm arrangements and resolve queries
- Supporting overseas sales offices with itinerary and service-related questions
- Preparing and dispatching Travel Director documentation
- Arranging single-room upgrades for guests
- Liaising with Travel Directors before, during, and after trips to help ensure a seamless experience
- Supporting stock inventory checks and replenishment
- Reviewing the Daily Action Report for new bookings, late cancellations, and required actions
- Providing general administrative support to the wider team
Skills & Competencies
We are looking for someone who is organised, proactive, and passionate about delivering a first-class customer experience. The ideal candidate will bring:
- A positive, proactive, and “can-do” attitude
- A genuine interest in travel, operations, and customer experience
- Strong organisational skills with the ability to manage multiple deadlines
- Excellent communication skills, both written and verbal
- A strong eye for detail and the ability to prioritise effectively
- A collaborative approach and willingness to support others when needed
- Confidence using Microsoft Office
- A desire to learn, grow, and progress within the department
Experience
This is an entry-level opportunity; however, previous experience within operations, travel, tourism, hospitality, or customer service would be advantageous.
Other Requirements
- Fluency in English, both spoken and written
- Right to work in the UK/EU, depending on location requirements
- Ability to carry out regular daily lifting of objects weighing up to 5kg
- Full-time availability, working 9:00am – 5:30pm
- Flexibility to support occasional early mornings or evenings on a rotation basis
- Emergency cover for Saturdays and Bank Holidays may be required
What We Offer
- Salary: £28,000 pro rata
- Paid overtime available during busy periods
- Hybrid working model
- Start Date - End of May