Customer Service/Admin

An opportunity has arisen to join an expanding team in Burton. You will be a part of their customer service team and report in to the Team Leader.

Duties include:
• Working as part of a team, the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service.
• To ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.
• To manage customer incident calls/emails through to completion.
• To ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.
• Ensure all procedures are adhered to and report all incidents of non-compliance.
• To rebook orders and notify customers via phone or text service.
• Demonstrate empathy with the customers as and when required.
• To undertake any other tasks / duties as required by the needs of the business.
The Person

• Previous Customer Service experience or NVQ level 3 in Customer Service.
• Motivated and able to communicate clearly, both verbally and in written formats.
• Ability to work in a busy environment.
• Team player.
• Well organised, taking ownership of tasks.
• Attention to detail.
• Educated to GCSE level or equivalent.
• Sound IT skills, knowledge of Microsoft Office applications.

What you'll get in return
Ongoing contract
£14.66
Office based

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.